Terms of Service

1. Acceptance of Terms

By accessing or using InstAI's website (instai.pro) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

These terms constitute a legally binding agreement between you ("Client," "you," or "your") and InstAI ("Company," "we," "us," or "our").

2. Description of Services

InstAI provides AI consulting and implementation services to professional services firms, including:

• AI readiness assessments and strategy development
• Business process documentation and workflow mapping
• AI system design, implementation, and integration
• Training and ongoing support for AI systems
• Custom AI solutions and consulting services

Specific services, deliverables, timelines, and fees are defined in individual consulting agreements or statements of work.

3. Use of Website

3.1 Permitted Use

You may use our website to:

• Learn about our services and approach
• Complete assessments and inquiry forms
• Schedule consultations and strategy sessions
• Access resources and case studies

3.2 Prohibited Use

You may not:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or harmful code
• Scrape, copy, or reproduce our content without permission
• Impersonate InstAI or falsely claim affiliation
• Use automated systems to access the website excessively
• Reverse engineer any aspect of our services

4. Consulting Services

4.1 Engagement Process

Consulting services begin upon mutual execution of a consulting agreement or statement of work. Free assessments and strategy calls do not constitute a formal engagement.

4.2 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information about their business
• Granting necessary access to systems, data, and personnel
• Timely review and feedback on deliverables
• Making business decisions based on our recommendations
• Implementing changes according to agreed timelines
• Payment of fees according to agreed terms

4.3 Our Responsibilities

We will:

• Provide services with reasonable skill and care
• Deliver agreed-upon deliverables within specified timeframes
• Maintain confidentiality of your business information
• Follow best practices for AI implementation and data protection
• Provide support as specified in consulting agreements

5. Fees and Payment

5.1 Fee Structure

Our services are provided on a:

• Fixed-fee project basis (AI Clarity Package, Implementation projects)
• Monthly retainer basis (ongoing support and partnership)
• Hourly basis (additional services beyond agreed scope)

Specific fees are outlined in individual consulting agreements.

5.2 Payment Terms

• Payment due according to agreed schedule (typically net 14 days)
• Late payments subject to interest at 1.5% per month
• We reserve the right to suspend services for non-payment
• All fees are in GBP unless otherwise specified

5.3 Refund Policy

Refunds are considered on a case-by-case basis:

• Deposits are non-refundable once work begins
• Refunds may be provided for services not yet delivered
• No refunds for completed deliverables or consulting time spent
• Disputes resolved through good-faith negotiation

6. Intellectual Property

6.1 Client Ownership

Upon full payment, clients own:

• Process documentation specific to their business
• Custom AI implementations developed specifically for them
• Data and content provided by the client

6.2 InstAI Ownership

We retain ownership of:

• Our proprietary methodologies and frameworks
• Templates, tools, and resources we've developed
• General knowledge and experience gained
• This website and its content
• The InstAI brand, trademarks, and logos

6.3 Third-Party Tools

Some AI implementations may use third-party tools or platforms. Clients must comply with those third parties' licensing terms.

7. Confidentiality

Both parties agree to maintain confidentiality of:

• Business strategies, processes, and proprietary information
• Technical implementations and system configurations
• Financial information and pricing
• Any information marked as confidential

Confidentiality obligations survive termination of services.

8. Data Protection and AI Implementation

8.1 Data Processing

When implementing AI systems, we act as a data processor on your behalf. We:

• Process data only as instructed by you
• Implement appropriate security measures
• Assist with data protection compliance (GDPR, CCPA, etc.)
• Delete or return data upon termination as requested

8.2 AI Best Practices

We follow industry best practices including:

• Data classification before AI processing
• Use of private/API-based AI where appropriate
• Audit trails and documentation
• Regular security assessments

8.3 Third-Party AI Services

When using third-party AI services (OpenAI, Anthropic, etc.):

• We obtain appropriate agreements preventing data training
• We document all AI services used
• We advise on compliance with their terms of service

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that services will be performed with reasonable skill and care, consistent with industry standards.

9.2 Disclaimer

EXCEPT AS EXPRESSLY STATED, WE PROVIDE SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

• No guarantee of specific business results or ROI
• No guarantee that AI implementations will achieve specific performance metrics
• No warranty that services will be error-free or uninterrupted
• No warranty regarding third-party tools or platforms

9.3 Results May Vary

AI implementation results depend on many factors including data quality, business processes, user adoption, and ongoing maintenance. Past client results do not guarantee future outcomes.

10. Limitation of Liability

10.1 Liability Cap

Our total liability for any claim arising from services shall not exceed the fees paid by the client in the 12 months preceding the claim.

10.2 Exclusions

WE ARE NOT LIABLE FOR:

• Indirect, consequential, or incidental damages
• Lost profits, revenue, or business opportunities
• Data loss (except due to our gross negligence)
• Damages from client's failure to implement recommendations
• Third-party claims related to client's use of AI systems
• Damages beyond our reasonable control

10.3 Exceptions

Nothing in these terms limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of confidentiality obligations
• Any liability that cannot be legally limited

11. Indemnification

Client agrees to indemnify and hold InstAI harmless from claims arising from:

• Client's use of AI systems in violation of applicable laws
• Client's breach of these terms or consulting agreements
• Inaccurate or incomplete information provided by client
• Client's use of deliverables contrary to our recommendations

12. Term and Termination

12.1 Term

These terms remain in effect while you use our website or services.

12.2 Termination of Services

Either party may terminate consulting engagements:

• For convenience with 30 days' written notice
• Immediately for material breach
• Immediately for non-payment (after 14-day cure period)

12.3 Effect of Termination

Upon termination:

• Client pays for services rendered through termination date
• We deliver all completed work to date
• Confidentiality obligations continue
• Client intellectual property rights transfer upon full payment

13. Force Majeure

Neither party liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, wars, pandemics, government actions, or internet outages.

14. Governing Law and Jurisdiction

These terms governed by the laws of England and Wales. Disputes resolved exclusively in courts of England and Wales, except we may seek injunctive relief anywhere.

15. Dispute Resolution

15.1 Good Faith Negotiation

Parties agree to first attempt resolution through good-faith negotiation.

15.2 Mediation

If negotiation fails, parties agree to mediation before litigation.

15.3 Litigation

If mediation fails, disputes proceed to litigation in agreed jurisdiction.

16. General Provisions

16.1 Entire Agreement

These terms, together with any consulting agreements, constitute the entire agreement between parties.

16.2 Amendments

We may update these terms. Material changes require notice and consent for existing engagements.

16.3 Severability

If any provision is invalid, remaining provisions continue in effect.

16.4 No Waiver

Failure to enforce any term does not waive future enforcement rights.

16.5 Assignment

Client may not assign rights without our consent. We may assign to affiliated entities or in connection with business sale.

16.6 Independent Contractors

Parties are independent contractors, not partners, joint venturers, or agents.

16.7 Notices

Notices must be in writing and sent to:

InstAI: [email protected]
Client: Primary contact email on file